This shipping policy explains where Skincare Lab ships, what it costs and how long delivery takes. Every order ships expedited from Montréal, Canada with full tracking — at no extra charge.

Shipping policy at a glance

  • Free shipping on orders of $50 USD / $70 CAD and up (before tax).
  • Flat $12 USD / 17 CAD for orders under that amount.
  • Processing: orders are packed and handed to the carrier within 1–2 business days of payment.
  • Tracking is included on every order, with no fee for expedited service.

Where we ship

We ship to Canada, the United States and worldwide, including Europe, the UK, Australia, Asia, the Middle East and Latin America. Select your country at the top of the site to see prices in your currency and the checkout options for your region.

A small number of items — aerosol sunscreens, alcohol-based toners and some supplements — are restricted by air-freight or import rules in certain countries. If a product can’t be delivered to your address, it will show as unavailable at checkout.

Delivery times

After your order ships, typical delivery times are:

  • Canada: 7–14 business days
  • United States: 7–14 business days
  • International: 7–21 business days, depending on destination and customs

Carriers and tracking

We use the fastest available tracked carrier for your address — Canada Post, UPS, FedEx, DHL or USPS. US deliveries usually hand off to USPS or UPS for the final mile; international parcels travel with the national postal service or an express courier. You’ll receive a tracking link by email as soon as your parcel ships, and you can also follow it from your account. If tracking hasn’t updated for 5 business days (10 for international), email info@skincarelab.ca and we’ll investigate with the carrier.

Customs, duties and taxes

For Canada and US orders, taxes are calculated at checkout — no surprises on delivery. For other countries, import duties, VAT or handling fees may be charged by your local customs office on delivery and are the customer’s responsibility.

Order changes and cancellations

Need to change or cancel an order? Contact info@skincarelab.ca within 24 hours of purchase with your order number. We can update the address, swap items or cancel as long as the parcel hasn’t shipped; once it’s with the carrier it can no longer be modified.

See also our Return Policy and FAQ.